• Please print the Resident’s Checklist of Important Services before visiting
  Hawkins Suite RCFE, or any other Residential Care Facility.

ATMOSPHERE

• As you arrive at the residence, do you like its location and outward appearance?
• As you enter the house and tour residence, is the décor attractive and home-like?
• Does the administrator/staff call residents by name and interact warmly as you tour?
• Do residents socialize with each other and appear happy and comfortable?
• Are the staff members that you pass during your tour friendly to you?

PHYSICAL FEATURES

• Is the facility well-designed for resident’s needs?
• Are doorways, hallways and rooms accommodating to wheelchairs and walkers?
• Are floors of a non-skid material and carpets firm to easy walking?
• Is the residence clean, free of odors and appropriately heated/cooled?
• Does the residence have clearly marked exits?
• Does residence have running soft, filtered, and drinking water?
• Does residence have out-door, in-door recreations like mini golf, Vegetable garden, Slot machine?
• Does residence have Live-cam internet connection to communicate with the family?  
   

MEDICATION & HEALTH CARE

• Is there a staff person to coordinate home care visits from a nurse, physical therapist, occupational therapist, mobile doctor, if needed?
• Is staff available to assist residents who experience memory, orientation of judgment
• To what extent are medical services available and how are these services provided?

INDIVIDUAL UNIT FEATURES

• Are bathrooms private with handicapped accommodations – wheelchairs and walkers
• Are personal items, towels, bed sheets, dishes coordinated for each resident?
• Do rooms have cable TV?
• Is each room provided adjustable comfort bed, which has dual massage system?

NEEDS ASSESSMENTS, CONTRACTS, COSTS

• When may a contract be terminated and what are refund policies?
• Is a contractual agreement available to include accommodations, personal care, health care and supportive services?
• Are additional services available if the resident’s needs change?
• Are there different costs for various levels or categories of services?
• Do billing, payment policies seem fair and reasonable?
• Is staff available to meet scheduled and unscheduled needs?
• Is there an appeals process for residents who are dissatisfied?
• When may a contract be terminated? What are the policies for refunds and transfers?

SERVICES

• Is staff available to provide 24-hour assistance with activities of daily living (ADLs) if needed? ADLs include: Dressing; Eating; Mobility; Hygiene and grooming Bathing, toileting and incontinence; Using the telephone; Shopping; and Laundry
• Does residence provide housekeeping services in residents’ units?
• Does Residential Care Facility provide transportation service?
• Can residents arrange for transportation on fairly short notice?

SOCIAL & RECREATIONAL ACTIVITIES

• Is there evidence of an organized activities program, such as a posted daily schedule, events in progress, reading materials, visitors, etc.?
• Do residents participate in activities outside of residence in the neighboring community?
• Do volunteers, including family members, come into the facility to help with programs?
• Does the residence create a sense of community by requiring residents to participate in certain activities?
• Are residents’ pets allowed in the residence? Who is responsible for their care?

 FOOD SERVICE

• Does the residence provide three nutritional balanced meals a day, seven days a week?
• Are snacks available?
• May a resident request special food?
• Are common dining areas available?
• May residents eat meals in their units?